Keep what Front got right.
Lose everything else.
Credit where due: Front proved teams love collaborating inside email — comments instead of forwards, assignments instead of "who's got this?". Sharemail ships that same core. The difference is everything wrapped around it: the pricing, the contracts, the lock-in, and an architecture that can't lose your mail.
| Sharemail | Front | |
|---|---|---|
| Price | From $6/user/mo — our top plan costs $15–19, less than their bottom one | $19/seat/mo entry, up to $229/seat on top tiers |
| Feature gating | Every feature on every plan | Rules combinations, API surface, CSAT, attachment sizes gated by tier |
| Contractor / light users | Free unlimited collaborator seats | Full seat price for every user |
| Reduce seats mid-term | Any time, prorated | Seats can be added mid-term but not reduced |
| Monthly billing | Always available | Annual contracts on most tiers; customers report no refunds |
| Where your email lives | In your Gmail — Sharemail is a layer on top | Ingested into Front's own store; customers describe leaving as 'trapped' |
| Mail delivery path | Untouched — Gmail sends and receives | Mail routed via processing infrastructure; reviewers report lost mail |
| Sync direction | Two-way mirror to Gmail (archive/trash/spam/reopen) | Outlook sync became one-way in 2026 — actions no longer flow back |
| Search coverage | Messages and internal comments in one query (in:comments) | Email search; discussions only via a separate channel-type filter |
| After you cancel | Mail still in Gmail + full export of comments/tags/assignments | Login disabled; access to history requires resubscribing |
| UI changes | Opt-in with a revert window (pledged) | 2025 redesign was forced with no way to revert |
| AI pricing | Bundled flat when it ships (pledged) | Metered per resolution (~$0.70 each) |
| Collaboration core | Comments, @mentions, shared drafts, assignments, rules, snooze | Comments, @mentions, shared drafts, assignments, rules, snooze |
Front column: list pricing published on front.com during 2025 and experiences reported by Front customers in public Trustpilot reviews (TrustScore 1.9/5, 295 reviews, accessed August 2026), including Front's own public replies. Front's terms and features may change — verify current details with Front directly. Sharemail column reflects the product as it runs today plus the commitments in our pledge.
Leaving Front? The migration is refreshingly boring.
- Reconnect your Gmail accounts to Sharemail. If your mail already flows through Gmail, your entire history is available the moment sync completes — no export/import project, no data broker.
- Invite your team and set up rules. The WHEN/IF/THEN builder covers the routing, tagging, and round-robin patterns Front teams rely on.
- Cancel Front on your own schedule. Nothing in Sharemail depends on anything stored in Front.
Coming soon… Compare pricing →